Return Policy

Returns

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of the delivery date with valid proof of purchase. Returns or exchanges are not accepted for special order items, installed products, mattresses or foundations removed from their original packaging, and other exclusions noted below. Please contact us for full details.

All returned items will be inspected upon receipt. Once approved, exchanges, store credits, or refunds will be issued for the original purchase price. Taxes will be refunded in accordance with applicable laws. Delivery fees are non-refundable, except in cases of manufacturer defects or damage during transit. Furniture of America, Inc reserves the right to refuse returns or exchanges if items are not in like-new condition due to customer damage or misuse.

Special Orders

Special order items are custom-made to your specifications. To ensure timely production, work begins immediately after the order is placed. As a result, special orders cannot be canceled, modified, or returned. A non-refundable 50% deposit is required at the time of purchase. For more information, please review Furniture of America Terms of Use. Order status and billing details can also be accessed through your account.

Mattresses

Unopened mattresses and foundations in their original vendor packaging may be returned within 30 days of delivery with proof of purchase. Delivery fees are non-refundable. Once the original packaging has been removed, these items are no longer eligible for return or exchange. All mattresses include a limited 10-year manufacturer warranty.

Cancellations

Orders canceled before shipment will not incur delivery charges. For special order items, a non-refundable 50% deposit is collected at the time of purchase. If a special order is canceled prior to delivery, the deposit will not be refunded.

If a return is canceled after a refund has already been issued and the customer chooses to keep the item, the refunded amount will be charged back to the original payment method.