Return Policy

Unopened mattresses and foundations in their original vendor packaging may be returned within 30 days of delivery with proof of purchase. Delivery fees are non-refundable. Once the original packaging has been removed, these items are no longer eligible for return or exchange. All mattresses include a limited 10-year manufacturer warranty.

Orders canceled before shipment will not incur delivery charges.

If a return is canceled after a refund has already been issued and the customer chooses to keep the item, the refunded amount will be charged back to the original payment method.

Mattresses may be returned within 30 days of the original delivery date, provided the mattress meets all return requirements outlined in this policy.

A return request must be submitted to FOA within the applicable 30-day return period. Returns requested after 30 days will not be accepted and will be subject to the applicable manufacturer’s warranty.

To qualify for a return, the mattress must:

• Be purchased directly from thebrecollection.com website

• Be returned within 30 days of the original delivery date.

• Be in clean and sanitary condition.

• Be free from stains, soil, odors, tears, burns, fluid damage, or other signs of misuse or abuse.

• Not have been damaged as a result of improper handling, use, storage, or an unsuitable foundation or bed frame.

• Include the original law tag and product identification information.

• Be available for inspection and pickup by FOA or its authorized delivery service.

• FOA reserves the right to refuse a return if the mattress is found to be unsanitary, damaged, abused, or otherwise does not meet the requirements of this policy.

Approved mattress returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Original delivery charges, shipping charges, white-glove delivery fees, setup fees, and mattress removal or haul-away charges are non-refundable, except where required by applicable law or when the return is the result of a confirmed FOA error or a defective or damaged product.

Any applicable pickup or return transportation charge may also be deducted from the refund.

Due to the size and nature of mattresses, customers may not return an opened mattress by standard parcel shipment unless specifically authorized by FOA.

For approved returns, FOA will coordinate the pickup of the mattress when applicable. The mattress must be accessible and ready for pickup at the scheduled time.

Customers are responsible for ensuring that the mattress is protected from additional damage or contamination while awaiting pickup.

A mattress may be returned during the applicable return period because of personal comfort preference, subject to the requirements and fees outlined in this policy.

Differences in firmness, softness, support, pressure relief, or the overall feel of the mattress are considered personal preferences and are not considered manufacturing defects.

After the return period has expired, comfort preference is not covered under the manufacturer’s warranty.

Customers may request an exchange for a different mattress within the 30-day return period, subject to availability and approval by FOA.

An exchange may be subject to delivery, pickup, restocking, price differences, and other applicable charges.

If the replacement mattress has a higher retail price, the customer is responsible for paying the difference.

If the replacement mattress has a lower retail price, any applicable refund will be processed according to FOA’s return policy.

One exchange per original mattress purchase is permitted. Once an exchange has been completed, the original mattress return period is considered satisfied and a new return period does not begin unless otherwise stated in writing by FOA.

If a mattress arrives damaged or has a manufacturing defect, please notify FOA as soon as possible.

Damage that is reported at the time of delivery should be noted on the delivery receipt before the delivery team leaves the customer’s residence.

A mattress determined by FOA to have been damaged during delivery or to have a covered manufacturing defect will not be subject to the standard restocking fee.

FOA may, at its option, repair or replace the affected mattress or provide another appropriate resolution.

After the 30-day return period has expired, manufacturing defects will be handled exclusively under the applicable Limited Warranty.

The following mattresses are not eligible for return unless otherwise required by applicable law:

• Mattresses purchased more than 30 days before the return request

• Mattresses purchased from unauthorized sellers

• Mattresses that have been stained, soiled, wet, torn, burned, or otherwise damaged

• Mattresses showing signs of misuse, abuse, or improper care

• Mattresses used without an appropriate foundation or support system

• Mattresses purchased for commercial or non-residential use

• Mattresses that have been altered or modified

• Mattresses without the original law tag or product identification

Once the returned mattress has been received and inspected, FOA will process the applicable refund to the original method of payment.

The refund will be based on the purchase price of the returned mattress, less any applicable restocking, pickup, transportation, delivery, or other non-refundable charges.

Refund processing times may vary depending on the customer's payment method and financial institution.