Shipping & Delivery

The applicable delivery fee will be deducted from any approved refund when the delivery fee is non-refundable or otherwise subject to deduction under the terms of the order. Any refund, including the amount of the delivery fee deducted, must be approved and confirmed by Furniture of America, Inc.

U.S. DELIVERY RATES

Delivery Area     Flat Delivery Rate

Local                      $299

Extended            $399

National               $599

Delivery rates are based on the applicable delivery area and are subject to the terms and conditions of the order.

To help ensure a safe and successful delivery, please review our Measuring for Furniture Delivery guidelines before your scheduled delivery.

It is the customer's responsibility to confirm that all purchased furniture will fit through all necessary access points, including doorways, hallways, stairways, elevators, entryways, and around corners, and that the furniture can be safely placed in the desired location.

If you need assistance determining whether your furniture will fit in your space, please contact us before scheduling your delivery.

You will be contacted when your order is ready for delivery and will be provided with instructions for scheduling a delivery appointment.

Customers are requested to accept delivery within 30 days of being notified that the order is ready.

When scheduling your delivery, please inform Furniture of America, Inc. of any special delivery requirements or access restrictions. These may include, but are not limited to:

• Narrow roads, driveways, or other areas requiring a smaller delivery vehicle

• Restricted delivery hours or timeframes required by local ordinances

• Gated communities or secured building access

• Proof of insurance requirements for high-rise, condominium, or other residential buildings

• Multiple flights of stairs

• Service elevator reservations or building-specific delivery requirements

• Any other restrictions that may affect the delivery or placement of your furniture

Failure to disclose special delivery requirements in advance may result in additional delivery arrangements, delays, or rescheduling.

Sunset Glow and Midnight Diamond furniture will be delivered inside your home. Our professional white-glove delivery team will carefully unpack and inspect each item, assemble the furniture as applicable, and place it in the room of your choice.

For your convenience, our delivery team will remove the packaging materials after delivery.

Please note that lighting products cannot be unpacked or assembled by our white-glove delivery team. Additional restrictions may apply to certain products or delivery locations.

We strongly recommend that you inspect all furniture at the time of delivery and before the delivery team leaves your home.

Our delivery professionals are not permitted to:

• Move existing furniture or other items in your home

• Relocate or rearrange furniture already in the home

• Install, move, or modify electrical wiring

• Connect, disconnect, or set up electrical equipment

Please clear the designated delivery area before your scheduled appointment to ensure that the furniture can be safely placed in its intended location.

An authorized adult 18 years of age or older must be present during the scheduled delivery window to accept and inspect the merchandise and sign the delivery receipt.

If damage or a defect is identified at the time of delivery, please notify the delivery team immediately and document the issue on the delivery receipt.

If the damage or defect is determined to be the responsibility of Furniture of America, Inc., we will, at our option, arrange for a replacement or schedule a qualified furniture repair technician to address the issue at no additional charge.

Please contact us promptly for additional assistance or information regarding damaged or defective merchandise.

Items designated for Standard Delivery, including Golden Hour, will be shipped via UPS or FedEx.

Standard Delivery orders typically arrive within 2–7 business days after shipment. Delivery times may vary based on carrier schedules, destination, weather, holidays, and other circumstances beyond Furniture of America, Inc.’s control.